Return Policy

1. General Conditions

• Return deadline: You have 7 business days from the date of delivery to return an item.
• Product condition: Items must be returned in their original condition, including all accessories, invoice, and intact packaging.

2. Return Procedure

• Contact Customer Service: Send a message via WhatsApp at 6 91 95 66 89 to confirm eligibility.
• Drop off the item: Bring the product to one of our branches if delivered to an agency.
• Verification: All returned items will be checked to ensure they meet return conditions.

3. Accepted Reasons for Return

• Manufacturing defect
• Missing component
• Non-compliance with website description
• Counterfeit product

4. Items Not Eligible for Return

• Underwear (boxers, swimsuits, etc.)
• Sex Toys
• Beauty, Cosmetic, and Hygiene Products
• Food and Consumables (cigars, beverages, etc.)
• Phone Accessories (screen protectors, cases, covers, etc.)
• Electronic Accessories (earphones, chargers, headphones, etc.)

5. Processing Timeframes

• Replacement: Processed within 1 to 3 days after verification. If not completed, call 6 91 95 66 89.
• Refund: Processed within 3 to 5 days via Orange Money or MTN Mobile Money. If not received, contact us via WhatsApp or phone.

6. Warranty

Most of our products come with a warranty. Check your order details for the specific warranty period.

7. Important Points

• Returns not accepted after 7 business days.
• If the issue results from misuse, the return will be refused.
• For assistance, contact 6 91 95 66 89 (WhatsApp) or 6 91 95 66 89 (Phone).